Refund Policy for Destination Footsteps

• All tours are digital items delivered instantly via our website.
• Once a purchase is completed, you receive immediate access to the tour materials and GPS-enabled features.
• Because these are digital goods with instant delivery, all sales are final and non-refundable.

• Our tours are designed to function on most modern smartphones and devices with GPS capability and internet access.
• It is the responsibility of the customer to ensure their device is compatible and capable of running GPS-enabled services.
• We are not responsible for user error, including but not limited to:
  • Inability to operate the device
  • Incorrect settings on the device
  • Forgotten passwords or locked accounts
  • Accidental deletion of the purchased content

• Our tours require active GPS and internet or mobile data service to function properly.
• Destination Footsteps is not responsible for connectivity issues, including but not limited to:
  • Poor or no cellular reception in certain areas.
  • Service outages from mobile carriers or internet providers
  • Temporary GPS inaccuracies or signal loss
• Since these factors are beyond our control, no refunds will be issued due to lack of service or connectivity issues.

• As our tours are self-guided and available on your schedule, there is no requirement to attend at a specific time.
• If you are unable to use the product for any reason — including last-minute changes to your travel plans — no refunds will be provided.

While refunds are not available, we will make every effort to ensure you have access to the product you purchased. If you lose access due to a technical error on our end, we will reissue your digital access at no additional cost.

• Replacement access will only be provided for the original purchase.
• Requests must be made by contacting us directly at Support@destinationghost.com.
• We reserve the right to verify the purchase and deny replacement if misuse, sharing, or fraudulent activity is suspected.

• Tours are for personal use only and may not be resold, transferred, or shared outside of your immediate group.
• Once a self-guided tour has been purchased and accessed, it is non-refundable. Exceptions are only made in cases of verified technical failure preventing access, and must be reviewed by our support team.